FAQ - FREQUENTLY ASKED QUESTIONS - Pleaseclick here to download in PDF
Can I depart from one port and return to another?
Can I reserve a specific seat?
Do children pay for tickets?
Are children allowed to travel unescorted?
What if my child will be travelling with somebody else’s parents?
Can I take luggage with me on the ship?
Can I send a piece of luggage for a relative to pick it up on arrival?
Can I store my luggage in port?
What type of vehicle takes your ships?
Can I go with bicycle on the ship?
Can I take my pet with me?
Are there any restrictions for passengers with special needs?
Is smoking allowed during the trip?
Is it possible to get a coffee during the trip?
Do you have duty free shop on ship?
Can I depart from one port and return to another?
Yes, this is possible. You can reserve your return ticket with different departure and return ports. However this cannot be done online. For this kind of reservation please call or email us.
Can I reserve a specific seat?
We regret to inform you that Venezia Lines operates a ’free seating’ policy on board all our vessels.
On Venice–Istria routes our vessels have 280 seats in economy class and 30 seats in VIP class (Comfort Lounge). Comfort Lounge salon is located on the upper deck. 30 passengers can be accommodated in large and comfortable seats.
On the Bari-Durres routes our vessels have 427 seats in economy class.
Infants up to age of 3.99 travel for free on all routes . Children from 4 to 13.99 years have a discount of 50% on ticket price (taxes and fuel surcharges excluded). Please note that all children and infants need correct document for travelling.
Are children allowed to travel unescorted?
Children under the age of 18 are not permitted to travel without being accompanied by an adult which should be a parent or a legal guardian.
What if my child will be travelling with somebody else’s parents?
A minor can travel with somebody else than parents only with a written accordance by his/her parents which has to be certified by a public notary and police. Please refer to our terms and conditions for further details.
Can I take luggage with me on the ship?
Passengers may take to their seats or allotted places only one item of hand luggage of not more than 56cm x 45cm x 25cm in measure and 10Kg in weight.
All other luggage is to be deposited by the passengers in the storage place reserved on the vessel as indicated by the vessel’s crew.
On Venice-Istria-Venice routes, passengers may only bring on board one item of cabin luggage of no set size or weight. This item of luggage is included in the ticket price and does not need to be announced during booking.
Excess luggage can be booked during booking at an additional cost of €5 per extra luggage or during check-in at €10.00 per extra luggage. Infants are not entitled to carry any cabin or hand luggage.
When travelling on Day trip tickets (Istria-Venice-Istria or vice versa) returning in the same day, passengers are not entitled to carry any cabin luggage, but only one hand luggage as indicated above.
Should a passenger travelling with a day trip ticket, present himself at time of check-in carrying cabin luggage, Venezia Lines reserves the right to charge for a difference in one way ticket price as well as extra luggage charges.
On Bari-Durres-Bari routes, passengers may bring on board any amount of luggage provided this is carried by the passenger on passing boarding control.
Bulky luggage or accompanied cargo may be carried at the discretion of the Master of the vessel and is subject to a higher charge in accordance with a set tariff.
Only luggage containing passenger’s personal effects will be accepted as luggage. Venezia Lines is not responsible for loss of or willful damage to luggage. In the interest of safety of the company, Venezia Lines may destroy any unaccompanied luggage or luggage left behind after disembarkation.
Can I send a piece of luggage for a relative to pick it up on arrival?
For safety reasons and customs regulations we cannot accept any unattended luggage.
Can I store my luggage in port?
In Venice San Basilio there is a storage luggage. For more information you can contact +390415334734
Please note that this service is not provided by Venezia Lines.
In all other ports there are no luggage storage facilities.
What type of vehicle takes your ships?
For our connection between Venice and Slovenia/Croatia we can only take passengers and bicycles (limited number). For our routes between Bari and Durres we can take passenger and a maximum of 20 cars (maximum length of 7.00m and maximum height of 2.10 m), motorbikes and bicycles.
Can I go with bicycle on the ship?
Yes, you can take your bicycle with you with a supplement charge of €10.00 per trip. We have limited space for bicycles and we suggest that you book in advance on our online system.
If you are travelling with your pets please be sure to be in possession of the international passport for animals. All animals should be in possession of all vaccines required by both the point of origin and the destination port. The Company is not responsible in the event that the animal is not allowed to embark at the point of origin or to disembark at the port of destination due to lack of the necessary documents and vaccines. In such instances the passenger travelling with the animal shall compensate the company for any eventual damages and expenses including the issuance of a return ticket, if this is applicable.
Cats need to be transported in appropriate cages, whilst dogs cannot be larger than 60 cm in length and 50 cm in height. All dogs must be in possession of a leash and a mouth muzzle. All animals have to be announced at time of booking. The Master of the vessel may, at his discretion and in the interest of the other passengers, disallow boarding of the animal irrespective if it is properly announced or in possession of all required documentation or vaccines. In such situations The Company will not be liable to refunds of the animal and neither the passenger tickets.
Are there any restrictions for passengers with special needs?
Passengers travelling with special needs or with reduced mobility cannot travel unaccompanied and must be supervised at all times. We would like to remind passengers that access in and out of the vessels is somewhat restricted. Passengers with reduced mobility can travel with their manual wheelchair at no additional costs, however wheelchairs have to be carried in and out of the vessel by the accompanied passengers. For safety reasons, electric wheelchairs are only permitted if they weigh less than 50kg. Electric buggies are not permitted.
Passengers are informed of their right to notify the Company of any need for special care or assistance in emergency situations. When doing bookings online please include a note in the section “Additional notes” when inserting passenger details during booking.
Is smoking allowed during the trip?
Smoking is not permitted on all Venezia Lines vessels.
Is it possible to get a coffee during the trip?
Yes. Our vessels are equipped with a bar where you can get coffee, water, juices, soft drinks, alcoholic drinks as well as small snacks such as croissants, toast, sandwiches, chocolates and sweets.
All payments on board (bar & duty free shop) can only be made in cash. We accept both Euro and Croatian Kuna. The rates of exchange are not neccesarily the same as you can find in the local bank.
Do you have duty free shop on ship?
Yes, on board you can buy cigarettes and alcohol on duty free.
